At FragranceLtd.com, we strive to provide you with a seamless shopping experience. Please read our Shipping and Return Policy carefully to understand your rights and obligations when making a purchase.
Shipping Policy
Shipping Locations: We currently offer shipping within Nigeria. We may expand our shipping areas in the future. If you are located outside Nigeria, please contact our customer service team for possible shipping arrangements.
Shipping Methods and Delivery Times: We offer standard and expedited shipping options. Delivery times may vary depending on your location and the shipping method chosen during checkout.
Standard Shipping: Delivery within 3-7 business days.
Expedited Shipping: Delivery within 1-3 business days.
Please note that shipping times may be extended during peak seasons or due to unforeseen circumstances.
Shipping Costs: Shipping costs will be calculated at checkout based on the size of your order and delivery location. Free shipping promotions may apply at certain times; please check the website for updates.
Order Processing: Orders will be processed within 1-2 business days. Orders placed after 4:00 PM on weekdays or on weekends will be processed the next business day.
Delays: While we make every effort to ship orders promptly, we are not responsible for delays caused by third-party shipping carriers, weather conditions, or customs issues.
Tracking Your Order: Once your order has shipped, we will provide you with a tracking number. You can track your shipment through the carrier’s website.
Return and Exchange Policy
Eligibility for Returns: We want you to be fully satisfied with your purchase. If you are not completely happy with your order, we accept returns and exchanges for unused, unopened, and undamaged products within 14 days of receiving your order.
Non-Returnable Items: Certain items are non-returnable due to hygiene and safety reasons, including:
Opened perfumes or personal care items
Gift cards
Customized or personalized products
Return Process: To initiate a return, please contact our customer service team at : support@fragranceltd.com. Include your order number and the reason for the return. We will provide you with instructions for returning the product.
Return Shipping Costs: Customers are responsible for return shipping costs unless the product was defective or we made an error with your order. For defective or incorrect items, we will cover the return shipping costs.
Refunds and Exchanges: Once we receive your returned item and verify that it meets our return policy conditions, we will process your refund or exchange. Refunds will be issued to the original payment method. Exchanges will be subject to product availability.
Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will arrange for a return, replacement, or refund depending on the situation.
Promotional Items: If you received a promotional item with your purchase, the value of the promotional item may be deducted from your refund if the item being returned affects the value of the promotion.
For any questions regarding shipping, returns, or exchanges, please contact our customer service team at mailto:support@fragranceltd.com.